Refund policy

Every product that leaves our hands has been made with care. But if something isn't right, we want to make it right. This policy is here to be clear, fair, and as simple as possible, because that's what you deserve.

1. RETURN ELIGIBILITY

We accept returns on unopened, unused items within 14 days of delivery.

To be eligible for a return, your item must meet all of the following:
  • Returned within 14 days of the delivery date
  • In its original, sealed condition - unopened and unused
  • All original packaging, components, and accessories intact
  • Accompanied by proof of purchase (order number)

* Please note: We are not able to accept returns on opened or used products, as skincare is personal by nature. If you experienced a reaction, defect, or received the wrong item, please see Section 5 below, we handle those differently.

2. NON RETURNABLE ITEMS

The following items are not eligible for return:

  • Final sale or discounted items
  • Opened or used products
  • Gift sets where individual items have been opened
  • Items returned beyond the 14-day window

3. HOW TO START A RETURN

Starting a return is simple. Please do not send items back without reaching out to us first, this helps us process everything smoothly on our end.

To initiate a return, email us at contact@cobasdaughter.com with:
  • Your order number
  • The item(s) you'd like to return
  • The reason for your return
Our team will respond within 24 hours on business days (Monday–Friday, 9:00 AM–5:00 PM ET) with return instructions and next steps.

4. RETURN SHIPPPING

For standard returns, return shipping is the responsibility of the customer. We want to be upfront about that.

However, if your item arrived damaged, defective, or if we made an error with your order, that's on us. In those cases, we will provide a prepaid return label and take care of everything.

5. RETURNING GIFT SETS

To process a full refund on a gift set, all items must be returned together in their original, unopened condition. This ensures everything can be accounted for and processed smoothly.

If your situation is a little different or you have questions about a partial return, please reach out to us at contact@cobasdaughter.com — we'll do our best to find a solution that works for you.

6. REFUND

Once your return is received and inspected, your refund will be processed within 5–10 business days.

You may choose between:
  • A refund to your original payment method
  • Store credit, which never expires and can be applied to any future order
You will receive a confirmation email as soon as your refund has been issued. If you selected a refund to your original payment method, please allow an additional 3–5 business days for your bank or card issuer to post the credit.


*Please note:  Store credit is issued immediately upon return approval.

7. EXCHANGE

We don't currently have a formal exchange process in place. The simplest path is:

  • Return the original item within 14 days of delivery (see Section 3)
  • Place a new order for the product you'd love instead

This way, your new item ships as quickly as possible. Not sure which product to choose? Our team at contact@cobasdaughter.com is happy to help you find the right fit.

8. MONEY BACK GURANTEE

We don't currently offer a money-back guarantee on opened products. Our 14-day return window applies to unopened, unused items only.

That said, if you experience a product issue such as a skin reaction, a defect, or damage on arrival, please contact us at contact@cobasdaughter.com with a photo and your order number. We will make it right.

9. DAMAGED, DEFFECTIVE, OR INCORRECT ITEMS 

If your item arrived damaged, defective, or was not what you ordered, please contact us within 14 days of delivery.

Email us at contact@cobasdaughter.com with:
  • Your order number
  • The product name and lot/batch number (found on the packaging)
  • A photo and clear description of the issue

We will respond promptly and ensure everything is handled with care at no cost to you.

Questions? Reach out at contact@cobasdaughter.com - our team is available Monday to Friday, 9AM–5PM ET and will get back to you within 24 hours